Privacy Policy

This is the privacy policy for freedomzest.com. We take the privacy of all visitors to these websites very seriously and therefore set out in this privacy policy our position regarding certain privacy matters and the use of cookies for these websites.

We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

This privacy policy is divided into the following sections:

• Who we are
  
• Our website
  
• Our collection and use of your personal information
  
• Transfer of your information out of the UK and EEA
  
• Cookies and similar technologies
  
• Marketing
  
• Your rights
  
• Keeping your personal information secure
  
• How to complain
  
• Changes to this website privacy policy
  
• How to contact us
  

Who we are

We are Jade Jemma at www.freedomzest.com  

We collect, use and are responsible for certain personal information about you due to the General Data Protection Regulations which apply across the European Union and the United Kingdom. 

We are responsible as ‘controller’ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of our website www.freedomzest.com

Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website and complete customer surveys or participate in competitions via our website.

We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website, or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

• your name, address and contact details
  
• date of birth
  
• bank account and payment details
  
• details of any feedback you give us by phone, email, post or via social media
  
• information about the services we provide to you
  
• your account details, such as username, login details
  
• insert other types as appropriate
  

We use this personal information to:

• create and manage your account with us
  
• verify your identity
  
• provide goods and services to you
  
• customise our website and its content to your particular preferences
  
• notify you of any changes to our website or to our services that may affect you
  
• improve our services
  

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

• consent: where you have given us clear consent for us to process your personal information for a specific purpose
  
• contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
  
• legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
  
• legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
  

We routinely share categories of personal data shared (eg your name and delivery address details with our third party suppliers). 

We use other companies, agents or contractors (“Service suppliers”) to perform services on our behalf or to assist us with providing services to you. This data sharing enables us to process payments and to carry out marketing, advertising, communications, infrastructure and IT services, to provide customer service, or to collect debts.

Some of those third-party recipients may be based outside the United Kingdom and European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the UK and EEA’.

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

Whether information has to be provided by you, and if so why

We require you to provide name, email, address, delivery address and telephone to enable us to provide you with products and services. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

Third party access

We routinely share categories of personal data shared (eg your name and delivery address details with our third party suppliers). 

We use other companies, agents or contractors (“Service suppliers”) to perform services on our behalf or to assist us with providing services to you. This data sharing enables us to process payments and to carry out marketing, advertising, communications, infrastructure and IT services, to provide customer service, or to collect debts.

Some of those third-party recipients may be based outside the United Kingdom and European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the UK and EEA’.

We do not authorise them to use or disclose your personal information except in connection with providing their services.

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

Analytics. Specifically for analytics providers, we use Google Analytics which is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page. Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

Advertising. We may use third-party Service Providers to show advertisements, which may include targeted advertisements on a third party site after you have visited our website. We and the third-party service providers use cookies to inform, optimise, measure performance serve ads based on your previous visits to our site. Any tracking that a third party performs is subject to their own privacy notice.

Facebook: You can learn more about interest-based advertising from Facebook by visiting this page. To opt-out from Facebook’s interest-based ads follow these instructions from Facebook. To see more about Facebook’s participation in the Digital Advertising Alliance please visit the Choices section of this notice. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy.

We may participate in Facebook.com’s Custom Audience or LinkedIn’s Audience program which enables us to display personalized ads to persons on our email list when they visit Facebook or LinkedIn respectively. We provide Personal Information such as your email address and phone number to the social media provider to enable it to determine if you are a registered account holder. You may opt-out of participation in this program by contacting us as noted below. You may also opt out of receiving these ads from the social media network directly.

We work with Google AdSense & DoubleClick Cookie Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet. You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page.

We use Convertbox to serve you with personalised content collecting your name, email address, and answers that you provide.

You can learn more about how Convertbox handles your data here.

Payment Providers: We may provide paid products and/or services within the site. When we do, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their own privacy notice. The payment processors we work with adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processor we work with is Stripe and you can find details on their privacy policy.

We use Convertkit to host web forms to serve you with the content you request. Convertkit collects your name, email address, phone number and stores information on your previous downloads, purchases and interaction with freedomzest.com. 

You can learn more about how Convertkit handles your data here

We use Pipedrive for customer relationship management and to communicate with you via email, or telephone. You can learn more about how Convertkit handles your data here.

We use Mighty Networks to host our member courses, programs, and community. You can learn more about how they handle your data here.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

To comply with legal process or to protect Jade Jemma (freedomzest.com). If we believe that disclosure is reasonably necessary to comply with a law, regulation, legal or governmental request; to enforce applicable terms of use, including investigation of potential violations thereof; to protect the safety, rights, or property of the public, any person, or Jade Jemma (freedomzest.com) as required by law; or to detect, prevent, or otherwise address, security or technical issues or illegal or suspected illegal activities (including fraud).

Business Transfers. We may engage in a merger, acquisition, bankruptcy, dissolution, reorganisation, or similar transaction or proceeding that involves the transfer of the information described in this Policy. In such transitions, customer information is typically one of the business assets that is transferred or acquired by a third party. In the unlikely event that we or substantially all of our assets are acquired or enter a court proceeding, you acknowledge that such transfers may occur and that your personal information can continue to be used as set forth in this privacy policy.

Transfer of your information out of the UK and EEA

We may transfer your personal information to the following which are located outside the United Kingdom (UK) and European Economic Area (EEA) as follows: 

• United States of America in order to provide you with customer services.
  

If you would like further information please contact us. We will not otherwise transfer your personal data outside of the UK or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Cookies and other tracking technologies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies and may use web beacons, action tags, and single-pixel gifs on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For further information on cookies, our use of ‘cookies’, when we will request your consent before placing them and how to disable them, please see our www.freedomzest.com/cookie-policy.

Marketing

We would like to send you information about products and services, competitions and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you complete our online order form for the first time, or register for our newsletter. Click here to see what this form looks like.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

• contacting us at info@freedomzest.com
  
• using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
  

It may take up to 7 days for this to take place.

E-Sign Disclosure: By agreeing to receive text messages, you also consent to the use of an electronic record to document your agreement with us when you place Orders.

Standard Rates Apply: Standard data and message rates may apply for all text messages sent by us or to us. Please contact your telephone service provider for details.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your rights

Under the General Data Protection Regulations, you have a number of important rights free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information
  
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  
• require us to correct any mistakes in your information which we hold
  
• require the erasure of personal information concerning you in certain situations
  
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  
• object at any time to processing of personal information concerning you for direct marketing
  
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  
• object in certain other situations to our continued processing of your personal information
  
• otherwise restrict our processing of your personal information in certain circumstances
  

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

• email, call or write to us
  
• let us have enough information to identify you (eg account number, user name, registration details), 
  
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  
• let us know the information to which your request relates 
  

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: [0303 123 1113].

Changes to this privacy policy

This privacy policy was published on 1st February 2021 and last updated on 10th June 2021.

We may change this privacy policy from time to time, when we do we will take appropriate measures to inform users of changes and that the measures will be consistent with the significance of the changes we make.

How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us, email info@freedomzest.com.